Government of
Commercial Taxes Department
FAQs on e- filing system
e-services
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1. What is this website about? This website is hosted by Commercial Tax Department, Government of Goa, to facilitate dealers to file returns (VAT/CST/COT/TDS) and obtain Statuary Forms ( C, E1,E2,F and H) online |
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2.What do you mean by e-returns? Filing of returns (VAT/CST/COT/TDS) electronically through Internet is called e-returns. Similarly obtaining of Statutory forms ( C, E1,E2,F and H) online is called e-forms. For both the services, you have to access the URL http://egov.goa.nic.in/comtaxeservices |
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3.How is e-filing different from regular filing of tax? E-filing facilitates the dealers to file their returns online, anytime and anywhere thus the dealers need not to visit the department, time and again as in the case of manual filing. |
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4.What are the benefits of e-filing? · The website is made available for 24x7. This facilitates the dealers to accesses the e-services from anywhere and anytime. · Saves lot of time by eliminating the need of visiting the department for filing returns. · The dealers can get as many as SF forms without visiting the department. · It is secure since the dealers are provided with unique username and password which are known only by the dealers. · Has got built in checks and error validations. Thus ensures error free returns submission. · Provides computer generated unique acknowledgement receipt as and when the dealer submits return online. Using this number the returns filed by the dealer can be traced at any point of time. · For easy reference the history of the returns filed by the dealers are readily available and can be accessed anytime. |
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5.Who can avail the facilities of e-services? All the registered dealers who are having valid TIN number can avail the facilities of e-services. |
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6.What are the prerequisite for registration? · Valid TIN number. · PAN number · E-mail ID · Mobile number |
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7.Can dealers get SF forms online without visiting the department?
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8.Can anyone apply for registration to access the e-services? No. Only those dealers who are having valid TIN are allowed to register themselves to access e-services. |
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9.How do I register?
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10.Is there any fee for registration to access the e-services?
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11.How many days will take to get username and password? Within 10 days subject to the postal service. |
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12.Is it compulsory to have e-mail id? Yes it is, for better and effective communication between user and department and for prompt and quick reply to the queries from the user. |
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13.How can I know the status of the registration form? You can enquire with the officials of the department by quoting the acknowledgement number generated after the submission of the form. |
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14.What is to be done if you get the message “Login Failed…Try again” after you entered the user name and password? Check whether the ‘Caps Lock’ of the keyboard is on. Ensure that your typing correct TIN and password. |
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15.How to get new password in case if the password is forgotten? Click on ‘Can’t access your account’ link available on the login page. And then enter security question and Answer. The password will be resent to you from the department through post after few days. |
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16.Can I contact helpdesk on holidays? Helpdesk is available only on working days and during working hours. At other times you can contact us through e-mail: helpdesk-ctax.goa@nic.in, which will be replied soon. |
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17.Is it safe to file e-returns from cyber café’s? Yes it is, only thing is that the secrecy of the password should be maintained by user all the times and user should not click on any external links asking for more information from the user. |
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18.Can new dealer registration be done online?
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19.what records do I need to maintain? Apart from the requisite files (VAT Account), web acknowledge receipt and signed copy summary receipts etc. |
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20.What is my registration details change? Provision is given to change the minimum details (communication address) can be changed and updated by your self available under "Other Options" and "Update Contact Info" . Other changes in your business must be informed to the department and get it amended. Ensure the changes are effected by checking in "VAT -1" under "Other Options". |
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21.What other information or help is there for newly registered businesses? Time to time notification published in the Official Gazette and other notifications are available under "http://goacomtax.gov.in" |
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22.What is to be done when the website cannot be accessed? Check internet connections and settings. Once it is proper, click on refresh page and continue the attempt. |
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23.What to do if I forget the password? Click on ‘Can’t access your account’ link available on the login page. And then enter security question and Answer. The password will be resent to you from the department through post after few days.
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24.What to do if my registration details are wrong? You may verify the details of your Form VAT-1 from the e-filing system (which is available under the heading “OTHER OPTIONS” on the main screen of this website) and if you notice any discrepancies in the data available, you may fill up the relevant form and submit the same to your Ward Office for effecting necessary changes in your registration records.. |
e-Returns
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1.Is it compulsory for all the dealers?
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2.Can we file returns manual as well as online? No. Once the dealer opts for e-filing facility, he has to continue to file electronically. |
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3.How to know the status of filed e-return? It is available under the option ‘Filing of Returns’. It also shown whether the returns filed are e-file / through Dept in the mode. |
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5.How many quarter’s back log return can be filed through e-returns? Previous 2 Quarter’s from the current Quarter. |
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9.Can original returns filed be revised? Yes, there is a provision made for filing all types of returns including original, revised, corrected and final. |
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10.Can annual returns be filed through e-filing?
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11.Can returns be modified after submission?
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12.What proof I will have to show that I have filed returns?
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13.What is the time limit to submit verification report for the filed returns to the department?
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14.Can I re-print my acknowledgment for filed returns for a particular period? Yes, the acknowledgment slip for a particular period can be reprinted as many times as you want |
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15.Can we file returns for all type of taxes? Depending on the status of the dealer, the system will allow to file VAT, CST / COT / TDS Returns. |
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16.What is to be done if after registration acknowledgement doesn’t get generated? In case, if the acknowledgment doesn’t get generated, the user can visit the respective ward office for help. |
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17.How to file e-returns if there is no internet connection available with the dealer?
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18.Can the e-returns be filed without making payment of the Sales Tax due? It is needed to make payments before filing e-Returns. However you can file e-returns before doing payment but you are subjected to recovery and penalty actions. |
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19.Can Un Registered Dealers (URD) file returns online? No, the provision for filing of online returns by un-registered dealers is currently not available. However the same can be provided in near future. |
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20.What to do if TIN is not there? If the goods are purchased from unregistered dealers or sold to consumers, Government departments who do not have TIN, in such cases there is no need to enter the purchase or sale details, as applicable, into the website. However, there is a possibility that the purchases might have been effected from other dealers who are in the process of obtaining the registration, in such cases, the TIN of the above said selling dealer from whom purchase was made, may be mentioned as ‘30000000000’ in the column provided for TIN. |
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21. Whether sales made to an unregistered dealer need to be uploaded? No. Sales made to unregistered dealer need not be entered.. |
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22. Whether we can search for TIN using dealer’s name as criterion? Yes. Search option is provided based on either TIN or dealer’s name. |
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23. Is it necessary to match the purchase and sale details entered into the web site with the corresponding values in the quarterly return in Form VAT-III? Partly Yes. It is necessary to match the details of purchases made from other registered dealers as specified in sub columns 6.iv and 6. v column 6 of Form VAT-III with corresponding details of purchases entered electronically into the website. However, the sales turnover declared in Form VAT-III need not match with that of the details furnished electronically. |
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24. What to do if Seller name and address is more than 30 characters? The length of the seller’s name and address should not exceed more than 30 characters. Since the system identifies a dealer by TIN, you can reduce the length of the name and address of the selling/buying dealer to thirty characters. Further, please ensure that the Seller’/buyer’s name does not contain special characters like single quote ( ‘ ) double quotes( ‘ ), dollar symbol ($), hash symbol (#), ampersand (&) etc., as these are not allowed. The alphabets of upper case: A to Z, lower case: a to z and numerals: 0 to 9 and space are only allowed. |
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25.What to do if Invoice number has special characters? Invoice number can begin with a number or a character but no
special characters are allowed. It may be noted that the space in between the
characters is not allowed in the invoice number. Hence while entering the
invoice numbers ensure that all the special characters like #,$,@,%
etc are removed and entered otherwise system will not allow to save
such details. As an example you may go through the table below:
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26. How to enter debit notes relating to purchase return? If there are debit notes relating to purchase return then select "Return" check box to the Debit Note number and enter the same in the column of “ Invoice Number” and make the invoice value and tax charged negative. It is further clarified that the net value and tax charged can have negative values or 0 in case of Credit or Debit Notes only. The same is illustrated with an example as under:
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In case of Credit Notes relating to sales returns, then select "Return" check box to the Credit Note number and enter the same in the column of “ Invoice Number” and make the invoice value and tax charged negative. It is further clarified that the net value and tax charged can have –ve values or 0 in case of Credit or Debit Notes only. The same is illustrated with an example as under:
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28.What if there are no values or can I leave the values as blank? Blank values are not allowed and hence you have to enter 0 in case of numeric values and in respect of other cases the word ‘nil’ can be entered. |
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29.Can I correct the data after uploading? If you find that some values are to be edited, then you can do so using the ‘New Entry’ option both in Purchase/Sales Invoices link. On entering the return period, system shows a grid with date wise list of all the invoices entered. On clicking any one of the rows, the second grid is displayed with all the invoice details entered for that particular row. If you click on this second grid, the details are shown in the Text Boxes. You may modify, add or delete the entries and after that you have to press the ‘Save’ option. In case of deletion, after selecting the specific row from the second grid, you can press ‘Delete’ option to delete the contents of the specified row. Provision is made to delete all invoices by using "Delete All" button. |
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30.What is the due date for entering details of purchase, sale and export sale electronically into the website? Data for a Quarterly Return has to be entered before 30th of the succeeding month. |
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31.Is it necessary to submit all the details of entries made into the website electronically, to the jurisdictional Ward Office along with the return in Form VAT-III? You need not submit all the details of entries made into the website to your jurisdictional Ward Office. Instead, after uploading, validating, saving the details of the invoices for any tax period, you are required to click the ‘Verify and Submit’ button of e-filing system. Once the data is successfully submitted, the system generates an ‘Acknowledgement’ which can be printed. The ‘Acknowledgement’ so printed shall be signed by the authorised signatory and need to be submitted to the Ward Office along with Quarterly return in Form VAT-III |
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32.Can I delete the entered/uploaded data? If the entered/uploaded data is not submitted, then the invoices entered can be deleted. Once the data is submitted then deletion is not possible. Before submitting the data, any modification or deletions can be made. Once the submission is complete and acknowledgment is generated, the modification and deletion of data is not possible. |
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33.How to correct the data after submission? Even after submission of data through e-filing system, if the errors exist then you may write to the jurisdictional Ward Office along with hard copy of the corrected data, who will take necessary action in this regard. |
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34.When I upload the file, the following message is received “Only excel file is allowed” What should I do? If you upload a file other than an excel file (link is provided) , you would receive this message. you are, therefore, required to save the excel file in the same format provided and then need to be uploaded. For further details, you may please see “user manual” provided in the website under login screen. |
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35.At the time of conversion of excel file, I received the message “Runtime error, Type: mismatch.” what might be this runtime error and how should it be rectified? The data copied from excel sheet and pasted to the converter are mismatching. For example, the number of rows or columns pasted is not matching with that of a converter. Further, there is a possibility of the fields such as TIN, period etc. pasted to the Excel file might be different from the fields specified in the headings of the Excel file. |
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36.When to submit bank details in VAT Return? If there is no change in bank details during the return period, do not add bank details. |
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37.When VAT Return Annexures C and D is required to be filed? VAT Return Annexures C and D is required to be filed in case the sales price is lower than the purchase price. |
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e-forms
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1.Can we download all SF forms Online?
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2.How can we apply for online SF forms?
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3.Is there any payment for online SF forms? SF forms are freely downloadable from our website |
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4.How many days it will take to get SF form through e-forms? If approved within three days. |
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5.How many times we can apply for SF forms in a quarter? In a quarter, you can apply as many numbers of times as you want |
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6.How many copies of the SF forms can be printed? One can print any number of copies of SF forms. |
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7.Whether interstate transactions need to be shown in the invoice format?
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8.For how many days the SF forms will be available for printing from the date of approval? The approval / rejection will take three days. When you logs in, the status will be shown. If approved, the printouts can be taken. |
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9.How to verify the validity of SF forms issued electronically?
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10. Can we use computer generated printouts of SF forms without stamping from the department? Yes, the computer generated SF forms can be used without stamping from the department as every SF form has got its unique identification number, barcode and water mark of the department on the page printed. |
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11. What is the password to open the approved Statutory Forms? Your PAN card number is a password to open the approved Statutory Forms. |
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12. Why the second page of approved Statutory Forms, is not showing / giving errors? You need to have the latest acrobat reader in your system to read the second page of the approved Statutory forms (preferably 9.0 or above), which you can download from http://get.adobe.com/reader/ and install on your system. |